Refund & Exchange Policy

Return & Exchange Policy: 
First, thank you for your order as proceeds from your order assist couples going through infertility treatments! Once you place your order, please know that orders are unable to be canceled or even modified. I'm sorry for this inconvenience!

For return or exchange requests, please email songbirdgrove@gmail.com. I will connect with you and assist you in any way I can. Please keep in mind that the coloring of the jewelry you receive may not be exact. Sometimes the lighting of the photo depicts different coloring, but I try my best to portray the correct coloring.


When returning jewelry, please keep in mind only unworn jewelry will be accepted. I do reserve the right to deny exchanges and/or refunds on any item. Please contact me within 3 days of receiving your order if there are issues, as they can happen.

Please include in your email for an exchange or return your order number and a reason why you are requesting an exchange or refund. The customer is responsible for return shipping costs. Please keep in mind proceeds are assisting in infertility donations for couples in need.

Once the item has been returned to Songbird Grove, your exchange will be mailed within 10 business days, assuming the requested item is in stock. If the new item(s) is not in stock, the item will be mailed within 10 business days of arrival to the shop. COVID-19 has delayed shipments. Due to limited quantities for some merchandise, exchanges may not be possible and a refund (excluding shipping costs) will be provided. For refunds, once the item has been returned to Songbird Grove, the credit should show up on your account within 10 business days.

If approved for a return, an E-gift card will be emailed to the email address on file and applied to your account with us within 7-10 business days after we receive the returned item.

 

Defects Policy:

Some defects may occur on some merchandise, even though I try my best to ensure quality of all jewelry I carry. If you notice defects that prevent you from wearing the jewelry correctly, please email songbirdgrove@gmail.com within 3 days of receiving your jewelry. Exchanges and returns will not be accepted if an email has not been sent to Songbird Grove within 3 days of your package's arrival. Please include a photo of the defected item in your email.